Welcome to the pet supplies website of Yontap LLC (hereinafter referred to as “we” or “the company”). To ensure you have a pleasant shopping experience, we have established the following refund policy. These terms are designed to provide you with transparent information and help you understand our return and exchange process.
Refund Policy Overview
We are committed to ensuring your satisfaction with your purchased products. If you are not satisfied with the product after receiving it, we promise to provide you with a refund or exchange service. Please refer to the following terms and conditions for detailed instructions on returns and exchanges.
Conditions for Returns and Exchanges
Return Conditions:
The product must be unused, in its original packaging, and with all tags and accessories intact.
Returns must be requested within 30 days of the purchase date.
Due to hygiene and safety reasons, certain products (such as pet food, medications, and consumable items) are not eligible for return unless the defect is due to manufacturer’s fault.
Exchange Conditions:
The exchanged product must be unused, in its original packaging, and with all tags and accessories intact.
You can request an exchange within 30 days of purchase.
Return Process
Please follow these steps to request a return or exchange:
Contact Customer Service: Please contact us via our customer service email (support@yontap.vip), providing your order number and the reason for the return or exchange.
Obtain Return Authorization: Customer service will review your request and send you a return authorization and related instructions.
Prepare the Package: After receiving the return authorization, please place the product in its original packaging and include a copy of your purchase receipt or the return authorization email.
Ship the Product Back: Ship the package to the following address: 3120 Flora St, Vidor, TX, 77662
Shipping Costs: You are responsible for the return shipping costs, unless the error was caused by us (e.g., incorrect shipment or product defect).
Refund Processing Time
Processing after Return Receipt: Once we receive your returned item, we will inspect and process it within 3-5 business days.
Refund Method: The refund will be returned to your original payment method (credit card, PayPal, etc.). Refund processing may take 1-3 business days, depending on your bank or payment service provider. Exchange Process: If you request an exchange, we will process the exchange within 3-5 business days after confirming receipt of your returned item and ship the new product to you.
Special Circumstances:
If the product you received is damaged or defective, please contact customer service within 7 days of receipt.
We will cover the return shipping costs for any quality issues or shipping errors.
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team.
Thank you for choosing Yontap LLC! We look forward to providing you and your pet with excellent service!